Job Title: Copier Field Service Technician
Location: Metro Atlanta, Marietta
Job Type: Full-time
Compensation : $14.00 – $23.00 per hour
Creative Office Solutions is a leading copier and printer repair, sales, and service dealer serving businesses in the Metro Atlanta and Marietta areas. Our mission is to provide best-in-class office equipment solutions, exceptional service, and superior customer satisfaction.
Creative Office Solutions, a leading provider of copier and printer services in Metro Atlanta, is seeking a dedicated Copier Field Service Technician to join our team. In this role, you will play a vital part in ensuring the reliability and functionality of various branded copiers and printers, including Sharp copiers and HP MFPs, for our valued clients.
Diagnostic Repairs: Perform diagnostic repairs on copiers, printers, and MFPs to identify and rectify issues promptly.
Preventative Maintenance: Conduct preventative maintenance to ensure the equipment’s long-term reliability.
Professional Image: Project a professional and courteous company image in all interactions with customers and co-workers.
Customer Satisfaction: Maintain high levels of customer satisfaction by meeting company requirements in response time, repair resolution, and parts management.
Parts Inventory: Keep an accurate inventory of assigned parts to ensure efficient repairs.
Performance Metrics: Pay focused attention to key performance indicators, including gross calls per day, efficiency rating, response time commitments, parts costs per call, and client satisfaction.
Benchmarks: Meet daily benchmarks as outlined by the Service Manager.
If you are a skilled technician with a commitment to customer satisfaction and a passion for maintaining office equipment, we encourage you to apply for this exciting opportunity. Join our team at Creative Office Solutions and help us deliver top-quality service to our clients.