Job Title: Customer Service Representative

Location: Metro Atlanta, Marietta

Job Type: Full-time

Company Overview:

Creative Office Solutions is a leading copier and printer repair, sales, and service dealer serving businesses in the Metro Atlanta and Marietta areas. Our mission is to provide best-in-class office equipment solutions, exceptional service, and superior customer satisfaction.

Position Overview:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The CSR will be the first point of contact for our clients, providing exemplary service and assistance with their copier, printer, scanner, and office equipment needs. This role is vital to maintaining our reputation for excellence in service.

Responsibilities:

1. Customer Support: Provide professional and courteous assistance to clients via phone, email, and in-person interactions. Address inquiries, resolve issues, and ensure a positive customer experience.

2. Product Knowledge: Develop a deep understanding of our product offerings, including major brands such as HP, Sharp, Lexmark, Ricoh, Kyocera, Canon, Xerox, and HP Designjets. Stay updated on the latest features and advancements.

3. Technical Assistance: Offer basic troubleshooting and technical guidance to clients to resolve equipment issues promptly. Coordinate with technical teams for complex problems.

4. Order Processing: Assist clients with order placement for office equipment, toner, and related accessories. Ensure accurate and timely order processing.

5. Service Scheduling: Schedule service and maintenance appointments with clients, coordinating with our service technicians and ensuring timely arrivals.

6. Billing and Invoicing: Handle billing inquiries, generate invoices, and manage payment processing. Maintain accurate records of transactions.

7. Client Relationship Management: Build and maintain strong client relationships through proactive communication and follow-up. Seek feedback to continually improve our services.

8. Product Recommendations: Understand clients’ needs and recommend suitable office equipment solutions, including lease options, sales, and service packages.

9. Quality Assurance: Conduct post-service follow-ups to ensure client satisfaction and address any outstanding concerns.

10. Documentation: Maintain detailed records of client interactions, service requests, and resolutions in our CRM system.

Qualifications:

• High school diploma or equivalent; some college or technical training preferred.
• Previous customer service experience, preferably in a technical or office equipment environment.
• Strong communication and interpersonal skills.
• Proficiency in MS Office Suite and CRM software.
• Ability to multitask, prioritize, and work independently.
• Problem-solving skills and a proactive approach to customer issues.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Ongoing training and professional development opportunities.
• Friendly and collaborative work environment.

If you are a customer-centric individual with a passion for providing top-notch service in the office equipment industry, we encourage you to apply for this position. Join our team and be a part of Creative Office Solutions’ commitment to excellence.